Community Management LENOVO

Community Management LENOVO

Our agency took over the Community Management for the customer LENOVO

The mission consisted of :

• Automatic and personalized moderation
• Graphic design of posts
• editorial management of posts
• Arabic translation of posts
• publications strategy and planning

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Definition of Community Manager

The term “community management” refers to a professional function in which an individual or team manages the needs, concerns and requests of an online community.

It’s also known as social network management and digital marketing.

A community manager is responsible for the overall health of the community and its users.

He or she interacts with members on behalf of the brand and monitors comments and messages to ensure they are appropriate, on-topic and respectful.

The community manager is the voice of the brand: answering questions, announcing new features, disseminating information, providing support, communicating with members and promoting content.

Community managers also monitor member activity to identify issues that may require attention from internal support staff or product development teams.

They create a human link between business owners and customers by actively participating in discussions and responding to feedback.

Community managers usually have a background in customer service or public relations, as their main objective is to help members find what they need through positive interactions.

Community managers often need to have a unique personality that makes them stand out; they are expected to be able to handle stressful situations with grace under pressure, while remaining professional at all times.